Shipping / Exchanges / Returns
All UK Sutsu orders are now delivered by Amazon's Courier Service (unless you choose an alternative courier). We make-on-demand so please allow 3 - 5 working days for us to process and pack your order. Once processed they will be shipped for delivery.
FREE UK DELIVERY FOR ALL ORDERS OVER £75!
- Standard UK Tracked Delivery - £3.99 - Shipped by Amazon, tracked service
- Standard UK courier Delivery - £6.99 - Shipped by DPD
All Sutsu orders are made-on-request so please allow 3 - 5 working days for us to process and pack your order. Once processed they will be shipped for delivery.
- Tracked International Delivery - £9.99 Shipped by Royal Mail, tracked and signed for service.
Deliveries to all EU countries
For all orders shipped to countries within the European Union (EU) with a total value under 150€ (excluding taxes and delivery), taxes and duties will be paid at checkout. This means that the price you see for the item(s) in your cart is the final price you'll pay, and there will be no additional fees or charges upon delivery. We make sure to follow all EU regulations and guidelines regarding taxes and duties, and strive to make the checkout process as easy and transparent as possible.
PLEASE NOTE THAT ALL EU & INTERNATIONAL ORDERS over €150 are subject to local customs and taxes. Any EU order under €150 will NOT be subject to local customs.
Returns & Exchanges
We hope you will be happy with your Sutsu garments but we understand that sometimes we don't hit the mark for whatever reason. If you would like to organise a return or exchange please email us on: firstname.lastname@example.org with your order number and how you would like to proceed. We will then provide you with the returns / exchange address.
PLEASE NOTE that we cannot offer free exchanges / returns shipping labels as we are an independent brand and simply don't have the available margin to offer this. That being said, if you choose an exchange, we will ship your Exchange back out to you free of charge. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Items sent back to us without first requesting a return will not be accepted. Please also note that original shipping costs are not refunded.