Shipping / Exchanges / Returns
Christmas Returns Policy (Updated 29.10.22)
To help you with presents this year, our Christmas exchange / returns policy is valid from 29th October 2022 until 20th December 2022. Any purchases made between these dates can be returned up until 10th January 2023. For purchases made from 21st December 2022, our normal exchange / refund policy applies.
UK Delivery
All UK Sutsu orders are now delivered by Amazon's Courier Service (unless you choose an alternative courier). We Print-on-demand so please allow 3 - 5 working days for us to process, print and pack your order. Once processed they will be shipped for delivery.
FREE UK DELIVERY FOR ALL ORDERS OVER £65!
- Standard UK Tracked Delivery - £3.99 - Shipped by Amazon, tracked service
- Standard UK courier Delivery - £6.99 - Shipped by DPD
International Delivery
All Sutsu orders are Print-on-demand so please allow 3 - 5 working days for us to process, print and pack your order. Once processed they will be shipped for delivery.
- Tracked International Delivery - £9.99 Shipped by Royal Mail, tracked and signed for service.
PLEASE NOTE THAT ALL EU & INTERNATIONAL ORDERS are subject to local customs and taxes
Returns & Exchanges
We hope you will be happy with your Sutsu garments but we understand that sometimes we don't hit the mark for whatever reason. If you would like to organise a return or exchange please email us on: hello@sutsu.com with your order number and how you would like to proceed. We will then provide you with the returns / exchange address.
PLEASE NOTE that we cannot offer free exchanges / returns shipping labels as we are an independent brand and simply don't have the available margin to offer this. That being said, if you choose an exchange, we will ship your Exchange back out to you free of charge. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Items sent back to us without first requesting a return will not be accepted.
Updated 29.10.22