We make all garments-to-order which can take up to 5 working days. If you need the order urgently then please email us on hello@sutsu.com and we can do our best to accommodate you by expediting the order if possible. Please note that this may not be possible during busy periods like Christmas.

We offer exchanges on all items so long as they are unwashed and unworn. You have up to 30 days from the date of delivery to return the item for an exchange. Please email hello@sutsu.com to organise.

We offer returns on all items so long as they are unwashed and unworn. You have up to 30 days from the date of delivery to return the item for a refund. Please email hello@sutsu.com to organise.

If you receive an incorrect order, please email us and send us a picture of the order to hello@sutsu.com and we will organise the correct order for you.

Unfortunately even with the best intentions, orders can occasionally go missing – If this is the case please email hello@sutsu.com and we can raise a claim with the courier and then look to replace your order for you. Please note that you would need to raise the issue with us within 28 days of the order being shipped. After this date we do not have any recourse with the courier so we will not be able to raise a claim.

We know that occasionally sizing errors can occur during your checkout. Whilst we always endeavour to amend the order for you in a timely manner, we cannot guarantee this as sometimes production will have already started by the time you notice the issue.

If you receive a garment with a fault, or the garment subsequently becomes faulty, please email hello@sutsu.com and we will organise a replacement for you.

Looking for a bespoke design or one of our archive designs. We are happy to accommodate – simply email us on hello@sutsu.com and we can discuss your wishes.

In the UK we use Royal Mail 24 tracked for our shipping. Please note that we make to order so your order will take up to 5 working days for production and then shipping on top. If you choose DPD as an option, this is simply for extra security rather than speed of delivery. If you would like your order expedited, please email us on hello@sutsu.com and we will do our best to accommodate.

We ship all orders from the UK via Royal Mail. If you are ordering from the EU then we would advise ordering under €150 to avoid local customs and taxes (we pay the tax for you). If you order over €150 then you will be subject to customs and taxes in your local country (the tax for each garment will be removed at checkout so you do not get charged twice).

Tracking your UK order is simple. Once we have shipped the order you will receive a shipping confirmation email (please check your junk mail) – In the email is a button which will take you to the Royal Mail (or DPD) website where you will be able to track your order.

Tracking your international order is simple. Once we have shipped the order you will receive a shipping confirmation email (please check your junk mail) – In the email is a button which will take you to the Royal Mail website where you will be able to track your order initially. Once your order has left UK borders you will then be able to track it with your local postal service (such as PostNL, La Poste etc.)

Sutsu is pronounced – Soot (Like in a chimney) / Sue (as per the women’s name)

For information on our sustainability pledge and or any of our conservation commitments please visit our sustainability hub here

Since relaunching Sutsu we made the decision to make all garments to order. This means we do not hold stock. Production takes around 5 working days (not including weekends and bank holidays). In busier times such as national holidays such as Christmas or Easter the production time can increase by 1-2 days. If you have a concern about the delivery times, please email hello@sutsu.com and we can advise.

Made from an opaque black compostable polymer blend, these bags are suitable for industrial or domestic composting after use.

They conform to the European compostable standard EN13432. They are:

• Biodegradable and compostable.
• Manufactured from a compostable polymer blend comprising a minimum of 30% renewable content.
• Disintegrate within 12 weeks and biodegrade (into CO2, water and biomass) in 6 months in industrial composting conditions (as per EN13432 standard).
• Can also be placed in home composting, but process will take longer (timescale will vary).

On each product page there is a full supply chain breakdown. This is audited by a 3rd party: Renoon. It will show you all the information from the cotton sourcing through to the finishing here in the UK.

We are often asked where we are based. Our office in London and our production facility is in Cheshire, UK

We are often asked whether X or Y design is still available. If you have been on the journey with us for a while you may have a much-loved design, we no longer print. Don’t worry, simply send us an email at hello@sutsu.com with a photo of the design and we can dig through our archives and organise a reprint for you.

Currently we are online only.

We are not currently looking for wholesale opportunities.

We do offer a Blue Light discount – please email us on hello@sutsu.com and we can organise the code for you.

We run online promotions throughout the year. To be notified of when promotions go live, please subscribe to our newsletter to be kept in the loop with all things SUTSU. Simply scroll to the bottom of any page and enter your details in the form.

We do offer eGift Cards – click here to shop.

PLEASE NOTE - We would advise not putting the eGift card in your apple wallet as it causes complications.

Our customers are the bedrock of Sutsu. Without you we wouldn’t have a brand, so to say thank you we offer a loyalty scheme whereby you can build up points to spend against your next order. Simply log into your account and your available points will show in your dashboard. Any queries or problems simply email us on hello@sutsu.com and we can advise.